Patient Services Rep

Huntsville Hospital; Madison (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Employee discounts

On-site employee health clinic

Job summary

Huntsville Hospital Health System is seeking an on-site Registration/Customer Service Associate to greet patients, enter demographic and financial data, and resolve issues with a patient-friendly approach.

Responsibilities include accuracy checks on paperwork, fee collection, and daily operations while supporting training and process improvements. Flexibility for shifts, weekends, and on-call is required.

Qualifications

• High School diploma or GED required.
• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years computer experience preferred.
• Medical record or billing experience strongly preferred.
• Ability to type 35 wpm with 90% accuracy.

Responsibilities

• Greet the public, patients, and families.
• Enter demographic and financial information for all patient types.
• Handle customer service issues in a customer-friendly manner.
• Ensure paperwork is checked for accuracy.
• Continuously enhance knowledge to train others and improve processes.
• Collect required fees from patients or authorized representatives.
• Responsible for daily operations.
• Be flexible to work alternate shifts, weekends, holidays, and on-call as needed.

Skills

Customer service

Communication

Time management

Multitasking

Team oriented

Ethics

Self discipline

Problem solving

Empathy

Persuasive

Education

High School/GED

Post-secondary education

Tools

Microsoft Office Suite

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School/ GED completion/

Education preferred: Post-secondary education

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields

Additional Skills/Abilities: Excellent verbal and written skills required. Ability to type 35 wpm with 90% accuracy required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Ability to compile and analyze data preferred. Proficiency in Microsoft Office Suite strongly preferred. Should possess a drive to be TEAM ORIENTED. Should possess strong ETHICS with a clear understanding of right and wrong which guides actions. Should possess SELF DISCIPLINE to actively impose structure onto Registration personnel. Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions. Should be a PROBLEM SOLVER, able to think things through with incomplete data. Should possess EMPATHY, able to relate to the feelings and perspectives of others. Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences. Should be PERSUASIVE, able to persuade others in a logical manner. Should possess ability to COMMAND, able to take charge and lead.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025. Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits.

Our benefits package for eligible employees includes:

• medical
• dental
• vision
• life insurance
• flexible spending
• short term disability
• long term disability
• several retirement account options with 401K organization match
• nurse residency program
• tuition assistance
• student loan reimbursement
• On-site training and education opportunities
• Employee Discounts to phone providers
• local restaurants
• tickets to shows
• apartment application
• much more!

Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al