Patient Services Pro - Front Desk & Care Coordination

Physical Rehabilitation Network (PRN); Fircrest (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Clinical incentive opportunities

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative in Fircrest, WA to deliver exceptional front-desk service and administrative support. You will greet patients, schedule appointments, and handle insurance details to ensure a smooth patient experience.

As the first point of contact, you will maintain accurate records, coordinate with clinicians, and support the front office during downtime, contributing to a positive clinic environment and efficient operations.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Maintain patient records and ensure all documentation is complete and accurate.
• Coordinate with clinical staff to ensure seamless patient experience.

Skills

Customer service

Scheduling

Office software

Interpersonal communication

Attention to detail

Education

High school diploma

Healthcare administration education a plus

Tools

Scheduling systems

Office software

Job description

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative in Fircrest, WA to deliver exceptional front-desk service and administrative support. You will greet patients, schedule appointments, and handle insurance details to ensure a smooth patient experience.

As the first point of contact, you will maintain accurate records, coordinate with clinicians, and support the front office during downtime, contributing to a positive clinic environment and efficient operations.