Patient Experience Specialist - Physical Therapy

Physical Rehabilitation Network, Inc.; Mill Creek (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off (PTO)

Student loan repayment options

Job summary

Physical Rehabilitation Network, Inc. is seeking a Patient Services Representative in Mill Creek, WA. The role focuses on delivering exceptional patient service, managing appointments, collecting patient information, and supporting clinic operations to ensure a smooth patient experience.

You will work with front desk duties, coordinate with clinical staff, and help maintain a positive clinic environment. A high school diploma and healthcare experience are preferred, with competitive benefits and

Qualifications

• Customer service experience in a healthcare or front desk setting
• Ability to gather and verify patient information and insurance details
• Strong communication and organizational skills
• Attention to accuracy in documentation and data entry

Responsibilities

• Greet and welcome patients professionally
• Schedule appointments and answer inquiries in person and by phone
• Collect and verify patient information and insurance details
• Coordinate with clinical staff to ensure a smooth patient experience
• Maintain neat reception area and front office workflow
• Handle routine front desk tasks such as payments, scanning, and filing

Skills

Customer service

Interpersonal skills

Attention to detail

Professionalism

Education

High school diploma or equivalent

Healthcare administration (optional)

Tools

Office software

Scheduling systems

Job description

Physical Rehabilitation Network, Inc. is seeking a Patient Services Representative in Mill Creek, WA. The role focuses on delivering exceptional patient service, managing appointments, collecting patient information, and supporting clinic operations to ensure a smooth patient experience.

You will work with front desk duties, coordinate with clinical staff, and help maintain a positive clinic environment. A high school diploma and healthcare experience are preferred, with competitive benefits and