Patient Services Pro — Front Desk & Care Advocate

Heartland Dental; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

University Dental Associates (UDA) is seeking a Patient Services Representative for an immediate full-time opening in Winston-Salem, NC. The PSR will schedule and confirm appointments, verify insurance, collect payments, assist with patient paperwork, present treatment plans, and manage front-desk responsibilities with a focus on patient care and a friendly, professional demeanor.

The ideal candidate will have at least six months in a similar role, exceptional customer service skills, strong

Qualifications

• Minimum of six months in a similar job experience.
• Exceptional customer/patient service skills.
• Ability to manage multiple tasks as assigned throughout the day.
• Strong organizational habits.
• Proficiency with computer software, especially Office 365.

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance coverage.
• Collect payment for services.
• Assist in completion of patient paperwork and present treatment plans.
• Check patients in and out of the office, conduct financial consultations as prescribed by the provider.

Skills

Customer service

Multitasking

Organization

Office 365

Tools

Office 365

Job description

University Dental Associates (UDA) is seeking a Patient Services Representative for an immediate full-time opening in Winston-Salem, NC. The PSR will schedule and confirm appointments, verify insurance, collect payments, assist with patient paperwork, present treatment plans, and manage front-desk responsibilities with a focus on patient care and a friendly, professional demeanor.

The ideal candidate will have at least six months in a similar role, exceptional customer service skills, strong