Patient Service Representative

Heartland Dental; Raleigh (NC); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

A prominent dental practice in Raleigh, NC, is looking for a dedicated Patient Services Representative. The role requires engaging with patients, managing appointment schedules, and providing exceptional customer service. Ideal candidates will have at least six months of experience in a similar role and be proficient in Office 365. This full-time position offers immediate placement and the chance to be a key member of a dynamic team providing top-notch patient care.

Qualifications

• Minimum of six months in a similar job experience.
• Exceptional customer/patient service skills are essential.
• Strong organizational habits for task management.

Responsibilities

• Scheduling and confirming patient appointments.
• Collecting payment for services and conducting financial consultations.
• Assisting in the completion of patient paperwork.

Skills

Exceptional customer/patient service skills

Ability to manage multiple tasks

Strong organizational habits

Proficiency with computer software, especially Office 365

Job description

Overview

UDA stands for University Dental Associates, a practice that values positive energy, relationship building, and a true patient care focus. We balance hard work with an atmosphere of respect, team engagement, and motivation thanks to our dynamic team. We are looking for a career that provides a sense of success and satisfaction, and we believe UDA is where you belong.

What Does it Mean to be a Patient Services Representative at UDA?

A UDA Patient Services Representative, or PSR, is one of the most important members of our team. You will perform a wide range of duties that facilitate excellent patient care and often be the first and last impression on a patient. You are the face of the practice.

If you love to smile and love to make others smile, this is the role for you. As a PSR, your responsibilities include (but are not limited to): scheduling and confirming patient appointments, verifying insurance coverage, collecting payment for services, assisting in the completion of patient paperwork, presenting patient treatment plans, checking patients in and out of the office, and conducting financial consultations with patients based on their treatment needs as prescribed by the provider.

In other words, you are a big deal, and we can’t wait to have you on our team!

When Can You Join?

We have an immediate full-time opening!

What Skills and Experience Does a Successful UDA Patient Services Representative Have?

• A minimum of six months in a similar job experience
• Exceptional customer/patient service skills
• Ability to manage multiple tasks as assigned throughout the day
• Strong organizational habits
• Proficiency with computer software, especially Office 365

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

UDA is Ready to Welcome You to the Team!

Apply today to learn more about our comprehensive benefit package and what this opportunity can do for you!