Patient Services & Nutrition Coordinator

Thomas Cuisine; Mesa (AZ); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Baby Bonding Leave

Paid Elder Care Leave

Medical Plans

Dental Coverage

Vision Coverage

Wellness Massages

Voluntary HSA

Voluntary FSA

Employee Assistance Program

401(k) Match

Life Insurance

Short-Term Disability

DEIB Commitment

Job summary

Thomas Cuisine in Mesa, AZ is seeking a Patient Services Representative to ensure patients receive meals and snacks with care and accuracy. You will gather patient preferences, share nutrition information, and keep communication flowing between staff, patients, and customers.

This on-site role emphasizes safety, sanitation, confidentiality, and responding quickly to service requests. You will support special retail events and coach teammates to deliver excellent service in a fast-paced

Qualifications

• High school diploma or equivalent (GED).
• Experience in food service, retail, or as a dietary clerk preferred.
• Strong customer service, interpersonal, and communication skills (written and verbal).
• Basic math and cash handling skills.
• Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to lift and carry heavy objects and stand for extended periods.
• Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• ServSafe® Certification and State Food Handlers Card
• Ability to pass a criminal background check and drug screen

Responsibilities

• Lead, mentor, and train retail associates to deliver excellent customer service.
• Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
• Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
• Obtain and document patient food preferences and provide information about nutrition services.
• Maintain safety, sanitation, and confidentiality standards in all areas.
• Respond promptly to service requests and resolve issues efficiently.
• Facilitate communication among team members, hospital staff, and customers.
• Support special retail events and promotions.
• Identify improvement opportunities and provide ongoing coaching.
• Other duties and tasks as assigned by the manager.

Skills

Customer service

Interpersonal skills

Communication skills

Cash handling

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Thomas Cuisine in Mesa, AZ is seeking a Patient Services Representative to ensure patients receive meals and snacks with care and accuracy. You will gather patient preferences, share nutrition information, and keep communication flowing between staff, patients, and customers.

This on-site role emphasizes safety, sanitation, confidentiality, and responding quickly to service requests. You will support special retail events and coach teammates to deliver excellent service in a fast-paced