Patient Services Worker (Tray Line) - Healthcare

Thomas Cuisine; Phoenix (AZ); On-site; USD 45,847,000 - 47,279,000; Full time

Benefits offered by this job

Life/Work Integration

Health & Wellness

Financial Wellness

Growth opportunities

Job summary

Thomas Cuisine is seeking a Patient Services Worker (Tray Line) in Phoenix, AZ to bring hospitality to healthcare by serving patient meals and guiding diet choices. The role involves bedside ordering, accurate delivery, and collaborative care with clinical teams.

Responsibilities include tray delivery, dietary information communication, inventory, and maintaining safety and sanitation standards. Requires ServSafe and State Food Handler credentials, HS diploma, and flexibility for shifts

Qualifications

• High school diploma or equivalent is required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must be able to lift and carry heavy objects and stand for long periods.
• Flexibility to work evenings, weekends and holidays.
• Current ServSafe certification is required.
• Current State Food Handler Card is required.

Responsibilities

• Deliver patient trays during meal service and provide snacks or nourishment.
• Inform patients about Food and Nutrition Services and collect food preferences when needed.
• Ensure accuracy of food items and inform patients about meal selections and diets.
• Inventory and restock goods to proper levels.
• Respond promptly to service requests and address delays.
• Maintain patient confidentiality and adhere to safety and sanitation standards.
• Provide excellent customer service and maintain a positive attitude towards patients and staff.
• Assist with food prep, tray line service, dish room washing, meal carts, stocking, cleaning, and other duties.
• Perform other duties as assigned by the manager.

Skills

Customer service

Interpersonal skills

Dietary knowledge

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

ServSafe certification

State Food Handler Card

Job description

Job Details

Posting Details

• Posted on August 31, 2026

Locations

Showing 1 location

5102 West Campbell Avenue
Phoenix, AZ 85031, USA

• On-site
• Operations
• Full-Time
• Requisition #: PATIE008964

Description

REAL Food re-fined.

Patient Services Worker (Tray Line) - Healthcare | Location: Phoenix, AZ 85031

Compensation: $16-$16.50 per hour| Full-Time

Schedule: 10:45am-7pm, 5 days a week (including one weekend day)

Job Summary

Bring hospitality to healthcare! As a Patient Services Worker (Tray Line), you’ll create a personalized dining experience for every patient by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism. With strong knowledge of diets and a sense of urgency, you’ll help deliver meals that truly make a difference in patient care.

What You'll Do

• Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
• Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
• Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
• Inventories and restocks goods and supplies to proper levels.
• Ensures prompt response to a request for service and follows up if delays or other problems are identified.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
• Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
• This role includes food prep, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning and sanitizing and other food service duties.
• Other duties and tasks as assigned by the manager.

What You Will Bring

• High school diploma or equivalent.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to lift and carry heavy objects and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Current, valid ServSafe required.
• Current, valid State Food Handler Card.
• Experience in foodservice, as a dietary clerk, or in a related field preferred.
• Demonstrates strong interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.
• Professional appearance required, with grooming practices that support a safe and sanitary foodservice environment i.e. no nail polish or false eyelashes.

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well‑being of our healthcare community.

What We Offer!

• Life/Work Integration

  • Paid Bereavement Leave
  • Paid Parental Leave
  • Paid Baby Bonding Leave
  • Paid Elder Care Leave
  • Paid Time Off (Accrued)
  • Holiday Premium Pay

• Health & Wellness

  • 3 Medical Plans (Blue Cross)
  • Prescription, Dental, and Vision Coverage
  • Reimbursed Wellness Massages (Portion of cost)
  • Voluntary HSA with Company Match
  • Voluntary FSA
  • Free Employee Assistance Program (Behavioral Health Support)
  • Access to Wellness Initiatives (Fitness Memberships, etc.)

• Financial Wellness

  • 401(k) Retirement Plan with Company Match
  • Company-Paid Basic Life Insurance
  • Company-Paid Accidental Death & Dismemberment (AD&D) Policy
  • Voluntary Short-Term Disability
  • Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

• Plus

  • A supportive, collaborative work environment
  • Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch‑made cuisine fresh each day.Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well‑being of our growing community.

Our Commitment To You

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.