Patient Services Coordinator - Labor and Delivery

Hennepin Healthcare; Minneapolis (MN); On-site; USD 32,000 - 42,000; Part time

Job summary

Hennepin Healthcare in Minneapolis is seeking a Receptionist/Clerical Associate for the Labor and Delivery unit. The position is 0.7 FTE (56 hours per pay period) and is an in-person, on-site role, providing front-desk support, patient check-in, and coordination with the care team.

Responsibilities include central communication, admissions/transfers in EPIC, basic IT support, and maintaining unit supplies while delivering compassionate customer service to patients, families, and staff.

Qualifications

• One year of office clerical experience.
• Approved education.
• Equivalent combination of education and experience accepted.

Responsibilities

• Functions as central point of communication for the unit.
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team.
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency.
• Performs general receptionist duties.
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service.
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit.
• Provides basic technical support and maintenance of computer functions.
• Serves as a resource for health care team members, to assist them in navigating the electronic health record.
• Monitors, facilitates, and acts on orders.

Skills

Customer service

Microsoft Office

Communication

Education

Approved education

Equivalent education/experience combo

Tools

Epic experience

Job description

JOB DETAILS

Department: Labor and Delivery FTE: 0.7 (56 hours per pay period) Workdays: varied Shift(s): Overnights Shift Length: 8 hours Location: In-Person

Purpose of this position:

Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

RESPONSIBILITIES

• Functions as a central point of communication for the unit
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
• Performs general receptionist duties
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
• Provides basic technical support and maintenance of computer functions
• Serves as a resource for health care team members, to assist them in navigating the electronic health record
• Monitors, facilitates, and acts on orders

QUALIFICATIONS Minimum Qualifications:

• One year office clerical experience
• -OR-
• Approved education
• -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities:

• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
• Knowledge of medical terminology
• Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
• Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
• Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations