Patient Services Navigator: Billing, Verifications & Care

PT Solutions Physical Therapy; Alexandria (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Race entry reimbursement

Job summary

PT Solutions Physical Therapy is a nationwide practice seeking a Patient Service Coordinator to connect patients, providers, and insurers, ensuring a smooth care journey. The role emphasizes HIPAA-compliant payment processing, insurance verification, and authorization management.

Key duties include reconciling payments, benefits management, and coordinating with internal teams. Candidates should have a high school diploma and 1–2 years of healthcare customer service experience.

Qualifications

• High School or GED required.
• 1–2 years of healthcare customer service experience.

Responsibilities

• Reconcile patient payments and units billed following HIPAA guidelines.
• Follow processes for Insurance Verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Over the counter collections and reconciliation of all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Skills

Customer service

Education

High School or GED

Job description

PT Solutions Physical Therapy is a nationwide practice seeking a Patient Service Coordinator to connect patients, providers, and insurers, ensuring a smooth care journey. The role emphasizes HIPAA-compliant payment processing, insurance verification, and authorization management.

Key duties include reconciling payments, benefits management, and coordinating with internal teams. Candidates should have a high school diploma and 1–2 years of healthcare customer service experience.