Patient Services & Medical Scheduling Assistant

Veterans Health Administration; Wilmington (DE); On-site; USD 32,000 - 45,000; Full time

Job summary

The Veterans Health Administration at the Wilmington VA Medical Center is seeking a Medical Support Assistant (MSA) to support Health Administration Service. Duties include front desk reception, scheduling, and coordinating patient data across clinic and inpatient/outpatient settings.

The MSA will assist in verifying demographics and insurance information, processing physician scheduling requests, and handling patient communications with courteous, professional service.

Qualifications

• Must have high school diploma or equivalent.
• English language proficiency per VA standards.
• Citizenship requirement: U.S. citizen or eligible for grandfathering provisions.
• Experience with scheduling and patient data systems.

Responsibilities

• Answer phones and greet patients at the front desk.
• Schedule and reschedule appointments.
• Review patient records and demographics.
• Assist with insurance verification and data entry.
• Coordinate physician scheduling and clerical orders.

Skills

Basic medical terminology

Patient data systems

Front desk communication

Interacting with diverse patients

Education

High school diploma / GED

Tools

Office automation software

Scheduling systems

Job description

The Veterans Health Administration at the Wilmington VA Medical Center is seeking a Medical Support Assistant (MSA) to support Health Administration Service. Duties include front desk reception, scheduling, and coordinating patient data across clinic and inpatient/outpatient settings.

The MSA will assist in verifying demographics and insurance information, processing physician scheduling requests, and handling patient communications with courteous, professional service.