Patient Services Manager 2

Sodexo Group; Camden (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Services Manager to oversee the patient dining experience at a notable healthcare facility. This role involves managing staff, ensuring compliance with quality standards, and enhancing patient satisfaction through nutritious meal delivery. The ideal candidate will possess strong leadership and communication skills, along with a passion for service excellence. Join a team that values diversity and inclusion, and contribute to a mission focused on improving the quality of life for patients and their families. This is an exciting opportunity to make a meaningful impact in a dynamic environment.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• 2+ years of management experience in food or culinary services.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations of the patient dining experience.
• Implement quality assurance programs to enhance patient satisfaction.
• Ensure compliance with operating policies and procedures.

Skills

Leadership Skills

Communication Skills

Knowledge of Nutrition

Management Skills

Customer Service

Education

Associate's Degree

Job description

Role Overview

Sodexo is seeking a Patient Services Manager 2 at Cooper University Hospital, in Camden, NJ. The Patient Services Manager oversees the daily operations of the patient dining experience, ensuring the highest level of service, safety, and quality. This role is responsible for managing food service staff, ensuring regulatory compliance, and enhancing patient satisfaction by delivering nutritious and appealing meals in a healthcare setting.

What You'll Do

• Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
• Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
• Ensure compliance with Sodexo operating policies and procedures and work to maintain those standards.
• Accountable for the execution of service quality and ensures customer and client satisfaction.
• Conduct patient rounding.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What You Bring

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
• Knowledge of nutrition and specialized diets.
• Experience with oversight of diet offices.
• Strong management skills, preferably in health care.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Minimum Education Requirement: Associate's Degree or equivalent experience.
Minimum Management Experience: 2 years.
Minimum Functional Experience: 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.