Patient Services Liaison & Care Coordinator

UCLA Health; Torrance (CA); On-site; USD 41,000 - 58,000; Full time

Job summary

UCLA Health in Torrance, CA seeks a skilled health system support professional to assist physicians and patients. You will liaise between patients and physicians, help access services, coordinate referrals, and handle communications via EPIC/Care Connect, plus schedule GI procedures.

This onsite role requires strong prioritization, relationships across diverse teams, and ability to navigate the hospital computer system.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to manage competing demands in a productive work environment.
• Clear verbal communication of complex problems in formal and informal contexts.
• Ability to interact with patients with varying health statuses.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up via telephone and EPIC/Care Connect.
• Process authorizations for multi-specialty and schedule GI procedures.

Skills

Prioritization

Interpersonal skills

Verbal communication

Diplomacy

Health system navigation

Job description

UCLA Health in Torrance, CA seeks a skilled health system support professional to assist physicians and patients. You will liaise between patients and physicians, help access services, coordinate referrals, and handle communications via EPIC/Care Connect, plus schedule GI procedures.

This onsite role requires strong prioritization, relationships across diverse teams, and ability to navigate the hospital computer system.