Patient Access & Care Liaison

UCLA Health; Redondo Beach (CA); On-site; USD 43,000 - 63,000; Full time

Job summary

UCLA Health in Redondo Beach, CA seeks a skilled staff member to support physicians and patients in assigned care practices. This onsite role emphasizes coordination, patient access to services, and effective communication with referring physicians.

The position involves relaying information through EPIC/Care Connect, managing priorities, and ensuring smooth clinic operations. Candidates should be prepared for a Monday–Friday schedule and the contract staff arrangement.

Qualifications

• Prioritize tasks reflecting job importance.
• Build productive relationships with faculty, staff and patients.
• Balance competing demands into a productive workflow.
• Clear verbal communication of complex issues.
• Interact diplomatically with patients from diverse backgrounds.
• Provide coverage for Community Clinics as assigned.
• Knowledge of specialty workflows is preferred.
• Familiar with hospital policies and UC services is preferred.

Responsibilities

• Provide direct support to physicians and patients for assigned care teams.
• Act as liaison between patients, physicians and health system resources.
• Facilitate referrals and follow up via telephone and EPIC/Care Connect.
• Assist patients in accessing services and communicating with referring physicians.

Skills

Setting priorities

Relationship building

Managing multiple demands

Verbal communication

Diplomatic interaction with patients

Coverage for clinics

Tools

EPIC/Care Connect

Job description

UCLA Health in Redondo Beach, CA seeks a skilled staff member to support physicians and patients in assigned care practices. This onsite role emphasizes coordination, patient access to services, and effective communication with referring physicians.

The position involves relaying information through EPIC/Care Connect, managing priorities, and ensuring smooth clinic operations. Candidates should be prepared for a Monday–Friday schedule and the contract staff arrangement.