Patient Services Lead - Weekend PT

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Texas Behavioral Health Center, operated by UT Southwestern Medical Center, seeks a Lead Patient Services Representative. This part-time role supports patient intake, greets families, and coordinates front-desk operations across campus.

Responsibilities include supervising Patient Services staff, ensuring proper training, and maintaining smooth daily operations during weekend shifts. BLS certification required; Notary Public within 120 days of hire; High School Diploma or GED essential.

Qualifications

• High School Diploma or GED required.
• Six months experience in patient services or related field.
• BLS certification current; Notary Public certification within 120 days of employment.

Responsibilities

• Direct and supervise Patient Services Representatives at the assigned site.
• Coordinate with Training Supervisor to ensure proper site training and operations.
• Coach and counsel staff; foster teamwork and professional conduct.
• Resolve patient or staff issues promptly and professionally; communicate changes.
• Greet patients and families; assist with check-in, directions, and escorts as needed.
• Support weekend and holiday coverage as part of a flexible schedule.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

Texas Behavioral Health Center, operated by UT Southwestern Medical Center, seeks a Lead Patient Services Representative. This part-time role supports patient intake, greets families, and coordinates front-desk operations across campus.

Responsibilities include supervising Patient Services staff, ensuring proper training, and maintaining smooth daily operations during weekend shifts. BLS certification required; Notary Public within 120 days of hire; High School Diploma or GED essential.