Patient Services Representative II, Orthopedics

Sutter Health; Auburn (CA); Sur place; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Benefits

Résumé du poste

Sutter Health is seeking a patient access professional to greet and check-in patients, verify information, and schedule appointments. You will update Electronic Health Records (EHR) and facilitate intake procedures, including forms and payments, while upholding privacy regulations and quality care standards.

The role emphasizes accurate data entry, strong communication, and the ability to work independently and as part of a collaborative team in a fast-paced outpatient setting.

Qualifications

• HS Diploma or equivalent education/experience is required or equivalent experience accepted.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and patient billing, PHI privacy, and healthcare processes.

Responsabilités

• Greet and check-in patients and verify information.
• Schedule appointments and update Electronic Health Record (EHR).
• Facilitate intake forms, collect payments, and ensure privacy compliance.
• Coordinate with staff to support department objectives.
• Orient new staff and perform other assigned tasks as needed.

Connaissances

Insurance knowledge & patient billing

Written & verbal communication

Time management & organization

Microsoft Office (Word, Excel, Outlook

Ability to work independently and in a

PHI privacy compliance

Team collaboration

Formation

HS Diploma or equivalent

Equivalent experience accepted

Outils

Microsoft Office Suite

Description du poste

We are so glad you are interested in joining Sutter Health!

Organization:

SMF-Sutter Med Foundation- Central

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description :

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Basic knowledge of insurance policies and procedures, as well as patient billing.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

• Ensure the privacy of each patient’s Protected Health Information (PHI).

• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.