Patient Service Representative

True Health; Florida; On-site; USD 28,000 - 36,000; Full time

Job summary

True Health is seeking a Patient Service Representative to oversee administrative duties at the center and guide patients through check-in and check-out processes.

The role emphasizes courteous communication, efficient patient flow, and accurate data entry. Dental experience is preferred, and bilingual skills are a plus in this diverse clinic environment.

Qualifications

• High school diploma or equivalent required.
• Dental experience preferred.
• Customer-friendly attitude required.
• Knowledge of ICD-10 and CPT codes beneficial.
• Money and balancing skills essential.
• Strong computer literacy and data-entry ability required.
• Excellent communication skills in a fast-paced environment.
• Ability to work well with diverse patients and teams.
• Bilingual abilities are a plus.

Responsibilities

• Provide a courteous, professional working environment.
• Maintain effective communication with patients, coworkers, and supervisor.
• Maintain efficient patient flow; update demographics; interview for sliding fee scale services and update eligibility.
• Verify insurance and set eligibility dates in system.
• Call and remind patients to bring missing information to their appointment.
• Collect payments and patient-responsible balances.
• Post charges to patient accounts.
• Scan and import demographic and clinical documentation into patient charts.
• Schedule appointments as needed.
• Monitor patient schedule to accommodate walk-in patients.
• Direct patients to the proper department for assistance.
• Answer multi-line telephone system.
• Operate office equipment (fax, copier, computer, credit card machine).
• Provide copies of patient medical records as requested.
• Contribute to the positive image of the front office operations.
• Other responsibilities as assigned.

Skills

Customer-friendly attitude

Knowledge of ICD-10 and CPT codes

Money and balancing skills

Computer literacy

Ability to multi-task

Good communication skills

Ability to work under stress

Data entry

People skills

Bilingual (English/Spanish/Creole) a +

Education

High school diploma or equivalent

Dental experience preferred

Job description

Patient Service Representative

JOB SUMMARY

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

PRIMARY FUNCTIONS

• 1.Provide a courteous, professional working environment
• 2.Maintain effective communication with patients, coworkers, and supervisor
• 3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
• 4.Verify insurance and set eligibility dates in system
• 5.Call and remind patients to bring missing information to their appointment
• 6.Collect payments and patient-responsible balances
• 7.Post charges to patient accounts
• 8.Scan and import demographic and clinical documentation into patient charts
• 9.Schedule appointments as needed
• 10.Monitor patient schedule to accommodate walk-in patients
• 11.Direct patients to the proper department for assistance
• 12.Answer multi-line telephone system
• 13.Operate office equipment, i.e. fax, copier, computer, and credit card machine
• 14.Provide copies of patient medical records as requested
• 15.Contribute to the positive image of the front office operations
• 16.Other responsibilities as assigned

EDUCATION AND EXPERIENCE

• 1.High school diploma or equivalent is required
• 2. Dental experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• 1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes
• 2.Money and balancing skills
• 3.Knowledge of bank deposits
• 4.Good communication skills
• 5.Ability to function effectively under stress
• 6.Good evaluative judgment
• 7.Computer literacy
• 8.Ability to perform accurate data entry
• 9.Ability to work well with people
• 10.Ability to multi-task

ADDITIONAL QUALIFICATIONS

• 1.Bilingual (English/Spanish/Creole) a plus.
• 2.One year experience preferred.

RELATIONSHIP REPORTING

• 1.Reports to the Center Manager

PHYSICAL REQUIREMENTS

• 1.Ability to sit and view a computer screen for extended periods of time
• 2.Ability to perform repetitive hand and wrist motions for extended periods of time
• 3.Ability to handle and/or feel objects, tools, etc.
• 4.Ability to frequently walk, stand, and reach with hands and arms
• 5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
• 6.Ability to occasionally lift and/or move up to 25 pounds
• 7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus