Patient Services Associate

Michigan Medicine; Ann Arbor (MI); On-site; USD 43,056 - 62,462; Full time

Benefits offered by this job

Medical, dental, and vision coverage effective first day

2:1 match on retirement savings

Job summary

A leading healthcare institution in Ann Arbor seeks a Patient Services Associate to manage patient check-ins, schedule appointments, and support clinical staff. The ideal candidate has a high school diploma, 2–3 years of experience, and strong interpersonal and communication skills. This entry-level position offers a full-time role with benefits including medical coverage from day one and a retirement savings match.

Qualifications

• Basic knowledge of medical terminology.
• Experience in a large, complex health-care setting preferred.
• 2–3 years of experience required.

Responsibilities

• Accurately schedule patient appointments and manage pre-arrival functions.
• Serve as a resource for physicians, staff, and patients regarding insurance.
• Assist patients with payment questions and collect copays.

Skills

Interpersonal skills

Communication skills

Teamwork skills

Education

High School Diploma or GED

Tools

UMHS electronic medical record systems

Job description

Patient Services Associate

Join Michigan Medicine as a Patient Services Associate. You will check in patients, schedule appointments, verify information, process charges, and support clinical staff.

Base Pay Range

$43,056.00/yr – $62,462.00/yr

Responsibilities

• Accurately schedule patient appointments using Cadence and manage pre‑arrival functions to ensure clinic visits are prepared.
• Serve as a resource for physicians, staff, and patients for insurance authorizations and managed‑care issues.
• Assist patients with payment questions, collect copays and past‑due balances at check‑out.
• Reconcile clinic cash collections and credit card transactions daily following clinic standards.
• Ensure completeness of visit information, including diagnosis and procedure codes for billing.
• Support nursing and medical assistant staff to create efficient patient flow.
• Perform additional duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Basic knowledge of medical terminology.
• Experience in a large, complex health‑care setting preferred.
• Familiarity with UMHS electronic medical record systems preferred.
• 2–3 years of experience.
• Exceptional interpersonal, communication, and team‑work skills.

Desired Qualifications

• Knowledge of University policies and procedures.
• Experience with UMHS EMR and related software.
• Strong written and verbal communication.
• Active listening and information‑technology proficiency.

Physical Requirements

Sitting, standing, walking, lifting less than 51 lbs.

Benefits

• Medical, dental, and vision coverage effective first day.
• 2:1 match on retirement savings.

Additional Information

Position may be hybrid or mobile; union affiliation with SEIU. Michigan Medicine conducts background screening and pre‑employment drug testing. EEO statement: The University of Michigan is an equal employment opportunity employer.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Location

Ann Arbor, MI