Patient Services Front Desk Supervisor

Northeast Orthopaedic Alliance; Waltham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional healthcare provider is looking for an Administrative Supervisor to lead the front desk operations in Waltham, MA. This role requires overseeing a team of front desk staff, ensuring compliance with policies, and maintaining high standards of patient service. The ideal candidate will have supervisory experience in healthcare, strong communication skills, and the ability to improve operational efficiency. Responsibilities include staff training, scheduling, and operating front desk procedures to enhance patient satisfaction.

Qualifications

• Minimum 2–3 years of relevant experience in a medical front desk or patient services role.
• At least 1 year of supervisory or lead experience in a healthcare setting.
• Strong knowledge of insurance verification and patient processing.

Responsibilities

• Oversees daily front desk operations and staff management.
• Ensures compliance with HIPAA and financial policies.
• Collaborates with clinical leadership to optimize patient flow.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Associate’s Degree or equivalent

Job description

A regional healthcare provider is looking for an Administrative Supervisor to lead the front desk operations in Waltham, MA. This role requires overseeing a team of front desk staff, ensuring compliance with policies, and maintaining high standards of patient service. The ideal candidate will have supervisory experience in healthcare, strong communication skills, and the ability to improve operational efficiency. Responsibilities include staff training, scheduling, and operating front desk procedures to enhance patient satisfaction.