Patient Scheduling & Front Desk Specialist

Florida Medical Clinic; Florida; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Well-being program

Employer 5% retirement match

Paid parental leave

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of various managers.

The role requires a High School diploma and at least six months of clerical or customer service experience, with duties in scheduling, records handling, and policy adherence.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Clerical skills

Phone etiquette

Scheduling

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of various managers.

The role requires a High School diploma and at least six months of clerical or customer service experience, with duties in scheduling, records handling, and policy adherence.