CUSTOMER SERVICE REP

Hamilton Community Health Network; Lapeer (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hamilton Community Health Network in Lapeer, MI is seeking a Front Desk Clerk to greet patients, schedule appointments, verify insurance, collect payments and discharge patients. The role emphasizes accurate data entry into Centricity, maintaining waiting room flow, and delivering friendly, efficient service within a busy health care setting.

Ideal candidates have a high school diploma or GED, 2 years of clerical experience or 1 year in health care, and the ability to type 40 wpm.

Qualifications

• High school diploma or GED; two years clerical experience or one year health care setting preferred; must type 40 wpm.
• Knowledge of managed care processes is a plus.
• Able to maintain confidentiality and handle sensitive information.

Responsibilities

• Schedules patients for walk-in and follow-up appointments.
• Answers the telephone and takes messages for staff.
• Verifies insurance coverage and documents information in Centricity.
• Collects co-payments and balances; follows payment processes.
• Maintains waiting room organization and patient flow.
• Imports EMR charges and approves tickets for patient pay, sliding fee and homeless.

Skills

Customer service

Telephone etiquette

Data entry

HIPAA awareness

Education

High School diploma or GED

Tools

Centricity

Job description

Job DetailsJob Location: Lapeer - Lapeer, MI 48446Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Health CareThis position is responsible for providing front desk coverage for patient satisfaction by greeting patients, scheduling appointments, verifying insurance and referral information, collecting and posting payments, and discharging patients. Understands that employment is contingent upon adherence to HCHN policies and procedures, the mission of the organization, JCAHO policies and procedures, OSHA standards, and other safety and health related codes and laws

General Responsibilities

• Schedules patients for walk in and follow up appointments. Answers the telephone and takes messages for staff.
• Contacts patients by telephone to notify them of their scheduled appointments and cancels and reschedules patients appointments as necessary.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and accurately documents information in Centricity
• Ensures overall waiting room organization which includes patient movement.
• Collects old balances and co- payment for services and follows payment processes.
• Import EMR charges and approves tickets for patient pay, sliding fee and homeless.

QualificationsEducation and/or Experience

• High school diploma or G.E.D. completion. Some college preferred. Two years clerical experience or one year of experience in health care setting preferred. Must have knowledge of managed care process. Must be able to type 40 words per minute, computer and data entry experience required. Must have highly skilled at using computer system.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidentiality in all matters.
• Ability to meet all attendance and punctuality requirements to ensure proper coverage and quality service.
• Ability to resolve interpersonal and professional conflicts appropriately.