CUSTOMER SERVICE REP

Hamilton Community Health Network; Clio (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Hamilton Community Health Network is seeking a front desk receptionist to greet patients, schedule appointments, verify insurance, collect payments, and manage patient flow. The role requires accuracy with Centricity EMR data entry and adherence to health care policies.

High school diploma or GED is required, with two years clerical experience or one year in health care preferred. The position is full-time, daytime shift, located in Clio, MI, with an emphasis on patient satisfaction and

Qualifications

• High school diploma or GED; some college preferred.
• Two years clerical experience or one year in health care setting preferred.
• Must type 40 words per minute; computer and data entry experience required.
• Knowledge of managed care process.
• Maintain confidentiality; punctuality; conflict resolution.

Responsibilities

• Greet patients and provide front desk coverage for patient satisfaction.
• Schedule walk-in and follow-up appointments.
• Verify insurance and referral information.
• Collect and post payments; discharge patients as needed.
• Enter patient demographics, insurance and payer codes into Centricity.
• Notify patients about appointments; cancel/reschedule as needed.
• Maintain waiting room organization and patient flow.

Skills

Clerical experience

Typing 40 wpm

Healthcare front desk

Education

High School diploma

Some college preferred

Tools

Centricity

Job description

Job Details

Job Location: Clio - Clio, MI 48420

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

This position is responsible for providing front desk coverage for patient satisfaction by greeting patients, scheduling appointments, verifying insurance and referral information, collecting and posting payments, and discharging patients. Understands that employment is contingent upon adherence to HCHN policies and procedures, the mission of the organization, JCAHO policies and procedures, OSHA standards, and other safety and health related codes and laws

General Responsibilities

• Schedules patients for walk in and follow up appointments. Answers the telephone and takes messages for staff.
• Contacts patients by telephone to notify them of their scheduled appointments and cancels and reschedules patients appointments as necessary.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and accurately documents information in Centricity
• Ensures overall waiting room organization which includes patient movement.
• Collects old balances and co- payment for services and follows payment processes.
• Import EMR charges and approves tickets for patient pay, sliding fee and homeless.

QualificationsEducation and/or Experience

High school diploma or G.E.D. completion. Some college preferred. Two years clerical experience or one year of experience in health care setting preferred. Must have knowledge of managed care process. Must be able to type 40 words per minute, computer and data entry experience required. Must be highly skilled at using computer system.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidentiality in all matters.
• Ability to meet all attendance and punctuality requirements to ensure proper coverage and quality service.
• Ability to resolve interpersonal and professional conflicts appropriately.