Patient Services & Front Desk Specialist

St. Elizabeth HealthCare; Florence (KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

No nights/holidays/weekends

Paid time off

Medical, dental, vision

403b with match

Career growth

Job summary

St. Elizabeth HealthCare is seeking a Patient Service Representative I at Union 42 Primary Care. You will schedule patient appointments, verify demographics and insurance, collect payments, and maintain accurate EMR data, while delivering friendly service. Duties include referrals, test scheduling, and ensuring compliance with HIPAA/OSHA policies.

The role emphasizes accuracy, teamwork, and patient-centered care, with regular hours and opportunities for growth within a supportive health system.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Knowledge of Excel, Word, Outlook and PowerPoint.
• Medical office experience preferred.

Responsibilities

• Schedule patient appointments and coordinate with physicians.
• Verify patient demographics and insurance.
• Collect co-pays and balances and ensure accurate encounter data.
• Maintain patient records and documents; handle referrals and scheduling.
• Provide friendly customer service and answer phones promptly.
• Ensure HIPAA/OSHA compliance.

Skills

Excel

Word

Outlook

PowerPoint

Customer service

Data entry

Phone etiquette

Education

High School Diploma/G.E.D.

Tools

EMR systems

Practice management software

Job description

St. Elizabeth HealthCare is seeking a Patient Service Representative I at Union 42 Primary Care. You will schedule patient appointments, verify demographics and insurance, collect payments, and maintain accurate EMR data, while delivering friendly service. Duties include referrals, test scheduling, and ensuring compliance with HIPAA/OSHA policies.

The role emphasizes accuracy, teamwork, and patient-centered care, with regular hours and opportunities for growth within a supportive health system.