Receptionist

Cahaba Medical Care Foundation; Fairfield (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Cahaba Medical Care Foundation in Fairfield, AL, is seeking a Clinical Operations professional to support front-office activities at a busy community health center.

Responsibilities include answering calls, scheduling appointments, processing documents, collecting copays, updating patient demographics in the EMR, and coordinating with clinical staff to ensure timely care. This full-time role requires strong communication, accuracy, reliability, and a compassionate approach to patients.

Qualifications

• Strong communication with patients and staff, written and spoken.
• Ability to multitask in a busy clinic and manage calls.
• Take and relay messages accurately and promptly.
• Accurate entry of patient demographics into the EMR system.
• Professional phone etiquette and flexible work attitude.
• Punctual attendance and dependable performance.

Responsibilities

• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families with empathy and care.
• Make appointments following preset scheduling rules.
• Fax documents and prepare materials for mail-out.
• Open and distribute incoming mail.
• Route calls and messages to the appropriate staff.
• Collect copayments and, if needed, make deposits per policy.
• Verify demographics in the patient intake and EMR.
• Triage calls to appropriate clinical staff in a timely manner.
• Explain sliding fee information and forms when applicable.
• Perform other duties assigned by a supervisor.

Skills

Excellent communication

Multitasking

Message taking

Demographic data entry

Phone etiquette

Prompt attendance

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Operations Full Time Fairfield Medical, Fairfield, AL, US

3 days ago Requisition ID: 2031

Reports to Office Manager

Background : Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Travel may be required from time to time to complete assigned responsibilities.

Responsibilities & Duties

• Answer the telephone in a courteous and professional manner within 3 rings
• Receive and convey messages in writing, verbally and electronically
• Assist patients and their families in a compassionate manner
• Make appointments following preset scheduling rules
• Fax documents
• Prepare documents for mail-out
• Open and distribute incoming mail
• Assist in routing telephone calls and messages to the appropriate staff
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information
• Explain sliding fee application process to potentially eligible patients
• Perform any other duties assigned by a supervisor

Qualifications

• Excellent communication and interpersonal skills
• Excellent ability to multitask
• Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call
• Vitally important that all demographic data is entered into each pt’s medical record correctly
• Flexibility
• Minimum of a high school diploma
• Prompt, regular attendance at the office