Receptionist

Cahaba Medical Care; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cahaba Medical Care is seeking a receptionist to support front desk operations at our community health center. The role involves greeting patients, managing calls, scheduling appointments, collecting copays, and routing messages to the appropriate staff.

The position requires strong communication, multitasking, attention to detail, and reliable attendance to ensure smooth daily operations for patients across our Jefferson, Bibb, Perry, and Chilton counties locations.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Attention to detail in handling patient data and forms.
• Flexibility to adapt to changing schedules and duties.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Scan documents.
• File documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and make bank deposits per financial policy.
• Check and transcribe demographic information from the patient intake sheet to the EMR.
• Triages telephone calls to appropriate clinical staff.
• Communicate with providers about scheduling conflicts.
• Ensure patients have correct forms to fill out prior to encounters.
• Explain sliding fee eligibility process to eligible patients.
• Perform other duties as assigned by a supervisor.

Skills

Communication skills

Multitasking

Attention to detail

Flexibility

Attendance

Education

High school diploma

Job description

Receptionist

Reports to Office Manager

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Travel may be required from time to time to complete assigned responsibilities.

Responsibilities & Duties

In accordance with policies & procedures:

• Answer the telephone in a courteous and professional manner within 3 rings
• Receive and convey messages in writing, verbally and electronically
• Assist patients and their families in a compassionate manner
• Make appointments following preset scheduling rules
• Fax documents
• Scan documents
• File documents
• Prepare documents for mail-out
• Open and distribute incoming mail
• Assist in routing telephone calls and messages to the appropriate staff
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information
• Explain sliding fee application process to potentially eligible patients
• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills
• Excellent ability to multitask
• Attention to detail
  • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call
  • Vitally important that all demographic data is entered into each pt’s medical record correctly
• Flexibility
• Minimum of a high school diploma
• Prompt, regular attendance at the office