Patient Services Front Desk Specialist

TriHealth; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Shift differential

Professional growth

Benefits package

Job summary

TriHealth is seeking a Front Office Specialist in Cincinnati, OH to greet patients, register them, and handle daily front desk operations. This role supports check-out duties, collects co-payments, and schedules follow-ups in a fast-paced health system environment.

The ideal candidate will have a High School diploma (or GED) and 3–4 years of related experience, demonstrate HIPAA awareness, and contribute to a courteous patient experience with accuracy and care.

Qualifications

• High School Diploma or GED is required.
• 3 - 4 years experience in a related field is required.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Education

High School Diploma or GED

Job description

TriHealth is seeking a Front Office Specialist in Cincinnati, OH to greet patients, register them, and handle daily front desk operations. This role supports check-out duties, collects co-payments, and schedules follow-ups in a fast-paced health system environment.

The ideal candidate will have a High School diploma (or GED) and 3–4 years of related experience, demonstrate HIPAA awareness, and contribute to a courteous patient experience with accuracy and care.