Patient Services & Care Coordination Specialist

UC Health; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a Patient Services Representative (Full Time, First Shift) to warmly greet patients, collect data, and guide them through pre-registration, registration, and front-office flow with care. You will answer questions, schedule changes, assist with MyChart enrollment, collect co-pays, and ensure HIPAA compliance in every patient interaction.

The ideal candidate has a high school diploma or GED, with an associate degree preferred, and 0–6 months of related

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• 0–6 months of related experience required.
• 1–2 years of related experience preferred.

Responsibilities

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in assessment, initial treatment and continuing care.
• Preforms pre-registration and registration processes.
• Coordinate insurance information updates and obtain necessary authorizations.
• Assist with MyChart enrollment and collect co-pays.
• Adhere to HIPAA policies and guidelines.

Skills

Communication skills

Customer service

HIPAA compliance

Education

High school diploma or GED

Associate's degree

Job description

UC Health in Cincinnati, OH is seeking a Patient Services Representative (Full Time, First Shift) to warmly greet patients, collect data, and guide them through pre-registration, registration, and front-office flow with care. You will answer questions, schedule changes, assist with MyChart enrollment, collect co-pays, and ensure HIPAA compliance in every patient interaction.

The ideal candidate has a high school diploma or GED, with an associate degree preferred, and 0–6 months of related