Patient Services Front Desk Specialist

Lifestance-Health; Brecksville (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Practice Coordinator to manage front office daily activities at our Brecksville location. You will deliver excellent patient service for in-person and telehealth visits, handle scheduling, payments, and documentation, and support clinicians with administrative tasks.

The role requires strong communication, multitasking, and HIPAA awareness. Competitive benefits, including 401k with company match, parental leave, PTO, and holidays, are provided.

Qualifications

• High School diploma or equivalent required.
• Associates or bachelor’s degree preferred.
• 1+ year in healthcare ops or customer service preferred.
• Ability to multitask and prioritize effectively.

Responsibilities

• Manage front desk operations and greet patients courteously.
• Support scheduling, billing questions, and portal access.
• Process insurance eligibility verification and co-pays.
• Coordinate with clinicians and staff to ensure smooth daily operations.
• Maintain a clean and welcoming reception area and ensure docs are filed.

Skills

Multitasking & prioritization

Strong communication

Team player

HIPAA awareness

Education

High School or equivalent

Associates/Bachelor’s preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health seeks a Practice Coordinator to manage front office daily activities at our Brecksville location. You will deliver excellent patient service for in-person and telehealth visits, handle scheduling, payments, and documentation, and support clinicians with administrative tasks.

The role requires strong communication, multitasking, and HIPAA awareness. Competitive benefits, including 401k with company match, parental leave, PTO, and holidays, are provided.