Front Desk Patient Services Representative

Master Center; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Master Center for Addiction Medicine in Richmond, VA is seeking a full-time Front Desk Specialist to handle phone inquiries, appointment scheduling, insurance verification and data entry. You will support patients, employees and vendors with courteous service in a fast-paced outpatient setting.

Role requires at least 1 year of customer service experience and prior medical office exposure. The office operates Monday–Friday, 8:15 am–5:00 pm, with compensation starting at $18+ per hour depending on

Qualifications

• 1 year of customer service experience

Responsibilities

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.
• Additional responsibilities may include providing support for some of the Medical Assistant duties
• Other projects and duties as assigned

Skills

Customer service

Medical office experience

Phone experience

Office management experience

Computers & software

EMR experience

Tools

EMR software

Job description

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

This position is Monday through Friday, 8:15 am to 5:00 pm.
Pay Rate is $18+ an hour based on experience.

Job Type: Full time

Location: Richmond, VA

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.
• Additional responsibilities may include providing support for some of the Medical Assistant duties
• Other projects and duties as assigned

MINIMUM QUALIFICATIONS:1 year of customer service experience

SKILLS AND BEHAVIORS:

• Medical office experience
• Customer service experience
• Experience on the phone with customers
• Experience using an EMR
• Office management experience
• Experience using computers and software

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!