Patient Services & Front Desk Coordinator

PanCare Health; Freeport (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

14 paid holidays

3 weeks of paid vacation per year

403(b) plan with 6% employer match and

Job summary

PanCare of Florida is seeking a Front Desk Associate to join our Pediatrics team at the Freeport clinic. You will be the first point of contact, ensuring patients feel welcomed and supported from the moment they walk through our doors.

This on-site role in Freeport requires strong communication, basic billing, and experience with electronic health records. You will coordinate scheduling, assist staff, maintain accurate records, and support daily clinic operations with reliability.

Qualifications

• 6 months or more in a customer service or patient-facing role.
• Experience handling multiple tasks such as answering phones, scheduling appointments, maintaining patient records, and processing payments.
• Familiarity with electronic health records (EHR) systems and scheduling software.
• Knowledge of HIPAA and patient confidentiality guidelines.

Responsibilities

• Answer clinic phone calls and direct to the appropriate department.
• Schedule patient appointments and manage daily provider quotas.
• Check in patients and notify clinical staff of arrival.
• Collect payments and balance the day’s receipts.
• Maintain patient charts and documentation in the Records Room.
• Verify patient eligibility for sliding scale fees and assist in billing tasks.

Skills

Customer service

Multitasking

HIPAA knowledge

EHR systems

Phone handling

Communication skills

Tools

Scheduling software

Office equipment

Job description

PanCare of Florida is seeking a Front Desk Associate to join our Pediatrics team at the Freeport clinic. You will be the first point of contact, ensuring patients feel welcomed and supported from the moment they walk through our doors.

This on-site role in Freeport requires strong communication, basic billing, and experience with electronic health records. You will coordinate scheduling, assist staff, maintain accurate records, and support daily clinic operations with reliability.