Front Desk Associate

PanCare Health; Freeport (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

14 paid holidays

3 weeks of paid vacation per year

403(b) plan with 6% employer match and

Job summary

PanCare of Florida is seeking a Front Desk Associate to join our Pediatrics team at the Freeport clinic. You will be the first point of contact, ensuring patients feel welcomed and supported from the moment they walk through our doors.

This on-site role in Freeport requires strong communication, basic billing, and experience with electronic health records. You will coordinate scheduling, assist staff, maintain accurate records, and support daily clinic operations with reliability.

Qualifications

• 6 months or more in a customer service or patient-facing role.
• Experience handling multiple tasks such as answering phones, scheduling appointments, maintaining patient records, and processing payments.
• Familiarity with electronic health records (EHR) systems and scheduling software.
• Knowledge of HIPAA and patient confidentiality guidelines.

Responsibilities

• Answer clinic phone calls and direct to the appropriate department.
• Schedule patient appointments and manage daily provider quotas.
• Check in patients and notify clinical staff of arrival.
• Collect payments and balance the day’s receipts.
• Maintain patient charts and documentation in the Records Room.
• Verify patient eligibility for sliding scale fees and assist in billing tasks.

Skills

Customer service

Multitasking

HIPAA knowledge

EHR systems

Phone handling

Communication skills

Tools

Scheduling software

Office equipment

Job description

PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our Pediatrics team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors.

This position is located at our Medical Clinic in Freeport.

Your responsibilities include the following:

• Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
• Answer clinic phone calls and direct them to the appropriate department.
• Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
• Check in patients and notify the clinical staff of their arrival.
• Collect fees for services rendered and assist in checking patients out.
• File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
• Confirm patient appointments for the following day as assigned.
• Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
• Submit record requests to other entities with properly executed patient authorization forms, documenting actions, and filing requests in the patient’s chart.
• Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Support patient billing tasks assigned by the Clinic Manager and/or Medical Operations Director.
• Balance the day sheet and manage cash, checks, and credit card receipts.
• Keep an accurate daily postage log.
• Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
• Maintain regular and predictable attendance to support clinic operations.

Required Qualifications:

• At least 6 months experience in a customer service or patient-facing position
• Experience managing multiple tasks, including answering phones, scheduling appointments, maintaining patient records, and processing payments
• Experience using electronic health records (EHR) systems, scheduling software and office equipment
• Knowledge of HIPAA and patient confidentiality standards
• Strong verbal and written communication skills

Preferred Qualifications:

• Experience in a healthcare administrative environment
• At least 2 years experience in a customer service or patient-facing position

• PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance.
• 14 paid holidays and 3 weeks of paid vacation per year.
• Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

JoinPanCareof Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.