Pediatrics Front Desk Coordinator - Bilingual

Family Health Centers of Southwest Florida; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Family Health Centers of Southwest Florida is seeking a diligent medical receptionist to support a pediatrics team. You will greet patients, schedule appointments, verify insurances, and use the EHR system to maintain accurate records.

The role requires strong customer service, multitasking, and bilingual English/Spanish abilities. On-site position with a focus on compassionate patient care and teamwork.

Qualifications

• High School Diploma, GED or equivalent training and experience.
• Prior medical receptionist experience preferred.
• Ability to perform multiple tasks.
• Basic math and computer skills.

Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
• Answers telephone calls using proper protocol. Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information. Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner.
• Performs additional duties, such as translation, as may be required.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance. Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.
• Other duties as required.

Skills

Customer service

Multitasking

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Medical Manager

Electronic Health Records (EHR)

Job description

Family Health Centers of Southwest Florida is seeking a diligent medical receptionist to support a pediatrics team. You will greet patients, schedule appointments, verify insurances, and use the EHR system to maintain accurate records.

The role requires strong customer service, multitasking, and bilingual English/Spanish abilities. On-site position with a focus on compassionate patient care and teamwork.