Patient Services & Front Desk Coordinator

Brattleboro Memorial Hospital; Brattleboro (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Brattleboro Memorial Hospital in Brattleboro, VT is seeking a Patient Service Representative to ensure the smooth flow of patients and their information through the office. The role includes completing secretarial/reception and clerical duties for the BM H Orthopaedics & Sports Medicine practice.

The candidate will handle patient check-in, scheduling, and coordination with clinicians, while maintaining confidentiality and efficient office operations.

Qualifications

• One-year previous experience in reception or secretarial position required.
• Word processing experience essential.
• High school diploma or equivalent education.

Responsibilities

• Demonstrates the ability to organize the office efficiently and effectively.
• Determines the patients' needs and directs them accordingly
• Organizes the schedule to maintain a steady flow of patients
• Inpatients are scheduled daily with appropriate status written by patient's name
• Completes outpatient schedules by accurately noting time/date
• Checks patients in and ensures appropriate Registration status
• Communicates any changes to the clinician's schedule by noting it in the schedule
• Assists in maintaining patient satisfaction and confidentiality

Skills

Word processing

Reception/secretarial experience

Education

High school diploma or equivalent education

Job description

Brattleboro Memorial Hospital in Brattleboro, VT is seeking a Patient Service Representative to ensure the smooth flow of patients and their information through the office. The role includes completing secretarial/reception and clerical duties for the BM H Orthopaedics & Sports Medicine practice.

The candidate will handle patient check-in, scheduling, and coordination with clinicians, while maintaining confidentiality and efficient office operations.