Patient Services Floor Lead — Front Desk & Operations

ADP, Inc.; Worcester (MA); Vor Ort; USD 28.000 - 37.000; Vollzeit

Zusammenfassung

ADP, Inc. in Worcester, MA is seeking a Regular Full-time Floor Lead for Patient Services to supervise PSRs, verify demographics/insurance, manage co-pays, and oversee scheduling tasks. You will coordinate front-desk coverage, ensure workflow adherence, and resolve patient concerns in partnership with medical teams.

The role emphasizes accurate data entry, timely education material distribution, and daily reconciliation tasks to support efficient patient flow and high-quality service.

Qualifikationen

• 2-4 years college, post-high school training or certification required.
• At least 6 months experience as a Patient Services Representative.

Aufgaben

• Oversee Patient Services Representatives in delivering comprehensive patient support including demographic/insurance verification and updates UDS), appointment management (scheduling, rescheduling, canceling), patient check-in/out processes, and co-pay collection
• Ensure timely distribution of patient education materials and resolution of medical provider tasks
• Maintain current patient waitlists and manage same-day access scheduling needs
• Monitor adherence to established workflows and recommendations from Director of Patient Services and Operations
• Ensure efficient patient flow and consistent high-quality service delivery
• Address patient concerns through problem-solving, de-escalation, and coordination with medical teams to maximize patient satisfaction
• Collect and file patient complaints in Compliatric system
• Ensure collection of co-pays and outstanding balances, including promotion of Sliding Fee Scale benefits to eligible patients
• Coordinate submission of collected copays and balances to Accounts Payable
• Verify staff completion of dedicated work queues, Department Appointment Report (DAR) reconciliation, and daily end-of-day reviews
• Maintain adequate front desk coverage during operational hours and lunch periods
• Ensure staff follow appropriate scheduling guidelines and maintain organized, clean, efficient work environments
• Serve as primary communication liaison for Patient Services team regarding operational issues and scheduling challenges
• Timecard Approval for team

Ausbildung

2-4 years college, post-high school training or certification

Jobbeschreibung

ADP, Inc. in Worcester, MA is seeking a Regular Full-time Floor Lead for Patient Services to supervise PSRs, verify demographics/insurance, manage co-pays, and oversee scheduling tasks. You will coordinate front-desk coverage, ensure workflow adherence, and resolve patient concerns in partnership with medical teams.

The role emphasizes accurate data entry, timely education material distribution, and daily reconciliation tasks to support efficient patient flow and high-quality service.