Patient Services & Financial Access Specialist

Alameda Health System; San Leandro (CA); On-site; USD 50,000 - 58,000; Full time

Job summary

Alameda Health System is seeking a Patient Services Representative to support clinic registration, screen patients for financial program eligibility, and assist with enrollment into assistance programs. The role is part of the ambulatory care team and involves interaction with patients to explain services and verify coverage.

Typical duties include handling registration, billing, and communications with health plans, while ensuring accurate documentation and patient education.

Qualifications

• Strong customer service skills and ability to work with diverse patients.
• Experience with patient registration and billing processes.
• Ability to interpret financial assistance programs.
• Ability to navigate computer applications and EHR.

Responsibilities

• Provide patient-centered clerical support for clinic registration units.
• Screen patients for eligibility into financial programs and assist with enrollments.
• Explain and educate patients about services and available resources.
• Verify insurance eligibility and collect payments as needed.
• Maintain patient registers and prepare reports on census and financial status.
• Respond to patient inquiries regarding Alameda Health System services.

Skills

Customer service

Registration

Financial screening

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Billing system

Job description

Alameda Health System is seeking a Patient Services Representative to support clinic registration, screen patients for financial program eligibility, and assist with enrollment into assistance programs. The role is part of the ambulatory care team and involves interaction with patients to explain services and verify coverage.

Typical duties include handling registration, billing, and communications with health plans, while ensuring accurate documentation and patient education.