Patient Services Desk Navigator — Calm, HIPAA‑Aware

CommonSpirit Health; Bismarck (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI St. Alexius Health in Bismarck is seeking an Information Desk Specialist who will help patients, visitors, and staff navigate the campus and obtain timely assistance.

You will be the primary contact at the Patient Services Desk, handling inquiries, check-ins, and coordinating logistics with calm professionalism. The role requires excellent interpersonal skills, HIPAA privacy knowledge, and the ability to remain composed in emergencies, ensuring accurate information delivery and a seamless

Qualifications

• High school diploma or equivalent required.
• Superior customer service and phone etiquette.
• Ability to problem solve and work independently.
• Ability to communicate clearly with patients and visitors.
• Maintains strict confidentiality per HIPAA.

Responsibilities

• Serve as the main contact at the Patient Services Desk, guiding patients and visitors.
• Manage high-volume phone lines, paging, and mail distribution during emergencies.
• Verify appointment details and coordinate transportation and lodging requests.
• Escort patients and visitors across the campus and support check-ins.
• Promote interdepartmental communication and assist in staff HIPAA training.

Skills

Interpersonal skills

Phone etiquette

Problem solving

HIPAA/privacy knowledge

Communication skills

Education

High School diploma or equivalent

Some college courses (preferred)

Tools

Microsoft Office 2013

Job description

CHI St. Alexius Health in Bismarck is seeking an Information Desk Specialist who will help patients, visitors, and staff navigate the campus and obtain timely assistance.

You will be the primary contact at the Patient Services Desk, handling inquiries, check-ins, and coordinating logistics with calm professionalism. The role requires excellent interpersonal skills, HIPAA privacy knowledge, and the ability to remain composed in emergencies, ensuring accurate information delivery and a seamless