Information Desk Specialist

CHI; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND is seeking an Information Desk Specialist to assist patients, visitors, and staff with navigation and timely service.

You will be the primary contact at the Patient Services Desk, handling check-ins, inquiries, and logistics under the Safety and Emergency Manager's guidance. The ideal candidate has strong interpersonal skills, remains calm in emergencies, and upholds HIPAA privacy.

Qualifications

• High School graduate or equivalent.
• Accurate and efficient keyboarding skills.
• Superior customer service and phone etiquette with the ability to relate effectively to a variety of customers in a professional and courteous manner.
• Demonstrates the ability to problem solve and work independently in a fast paced environment with constant interruptions.
• Must have the ability to communicate and interpret information in terms the patient or visitor can understand.
• Maintains strict confidentiality in regard to all information acquired in the course of performing the job.
• Able to perform effectively in emergency and stressful situations.

Responsibilities

• Front-Line Reception & Navigation: Served as the primary point of contact for the facility, providing warm, prompt greetings and escorting patients and visitors to their destinations across the campus.
• Information & Communication Management: Managed high-volume phone lines, internal paging, and mail/delivery distribution while providing critical telephone support during emergency situations.
• Patient & Visitor Liaison: Acted as a central resource for patients, staff, and vendors by verifying appointment details, answering inquiries, and coordinating outside transportation and lodging requests.
• Interdepartmental Collaboration: Promoted organizational efficiency by fostering strong interdepartmental communication and assisting in the orientation of new staff members regarding HIPAA compliance and privacy protocols.
• Operational Excellence: Maintained a highly organized and efficient Patient Services Desk, ensuring a superior customer experience through professional, courteous, and accurate service delivery.

Skills

Customer service

Phone etiquette

HIPAA compliance

Communication

Problem solving

Confidentiality

Emergency response

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office 2013

Spreadsheet applications

Job description

Job Summary And Responsibilities

As our Information Desk Specialist, you will help patients, visitors, and staff navigate the medical facility so they can receive timely, accurate assistance and a seamless experience. Every day you will act as the primary point of contact at the Patient Services Desk, managing communications and facility navigation. You will be expected to facilitate check-ins, resolve inquiries, and coordinate logistics under the guidance of the Safety and Emergency Manager. To be successful in this role, you must possess exceptional interpersonal skills, the ability to remain calm in emergency situations, and a strong understanding of HIPAA compliance and privacy regulations.

• Clinical & Safety Compliance: Successfully completed all job-specific and age-specific competencies required to ensure safe and effective patient interactions
• Front-Line Reception & Navigation: Served as the primary point of contact for the facility, providing warm, prompt greetings and escorting patients and visitors to their destinations across the campus
• Information & Communication Management: Managed high-volume phone lines, internal paging, and mail/delivery distribution while providing critical telephone support during emergency situations
• Patient & Visitor Liaison: Acted as a central resource for patients, staff, and vendors by verifying appointment details, answering inquiries, and coordinating outside transportation and lodging requests
• Interdepartmental Collaboration: Promoted organizational efficiency by fostering strong interdepartmental communication and assisting in the orientation of new staff members regarding HIPAA compliance and privacy protocols
• Operational Excellence: Maintained a highly organized and efficient Patient Services Desk, ensuring a superior customer experience through professional, courteous, and accurate service delivery

Job Requirements

Required

• High School graduate or equivalent
• Accurate and efficient keyboarding skills
• Superior customer service skills and phone etiquette with the ability to relate effectively to a variety of customers in a professional and courteous manner
• Demonstrates the ability to problem solve and work independently in a fast paced environment with constant interruptions
• Must have the ability to communicate and interpret information in terms the patient or visitor can understand
• Maintains strict confidentiality in regard to all information acquired in the course of performing the job
• Able to perform effectively in emergency and stressful situations

Preferred

• Entry level college courses
• Experience with registration systems, spreadsheet applications and moderate-level experience with 2013 Microsoft Office Suite applications as well as Internet knowledge

Where You'll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

Pay Range

$15.00 - $20.12 /hour