Patient Services Coordinator - Wound Care Clinic

Vanderbilt Health; Shelbyville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt Health is seeking a Clinic Office Assistant in the Wound Care department. The role focuses on scheduling patient appointments, handling check-ins/outs, verifying insurance, and processing medical records requests in a timely manner.

Key responsibilities include maintaining patient confidentiality, delivering excellent customer service, preparing for the next day’s schedule, and supporting staff across clinics as needed.

Qualifications

• Scheduling patient appointments and check-in/out
• Verifying multiple insurance packages
• Completing medical records requests in a timely manner
• Maintaining confidentiality of patient information
• Dressing neatly and in accordance with dress code

Responsibilities

• Observes professional ethics in maintaining confidential information concerning patients and families
• Provides excellent customer service to patients, families and others
• Prepares for next day appointments and notifies patients of delays
• Travels to other clinics as requested to prevent staffing shortages
• Assists co-workers during down time and in other duties as assigned

Skills

Scheduling appointments

Customer service

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Clinic Office Assistant in the Wound Care department. The role focuses on scheduling patient appointments, handling check-ins/outs, verifying insurance, and processing medical records requests in a timely manner.

Key responsibilities include maintaining patient confidentiality, delivering excellent customer service, preparing for the next day’s schedule, and supporting staff across clinics as needed.