Ambulatory Care Scheduler & Patient Services

Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 36,000 - 68,000; Full time

Job summary

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to support health care providers in a fast-paced ambulatory setting. You will greet patients, check in/out, schedule appointments, assist with referrals and pre-visit testing, and help with managed care questions while maintaining HIPAA standards.

The role emphasizes accuracy, confidentiality, and strong communication with patients, families, and clinical staff. Proficiency in MS Office and Epic is preferred.

Qualifications

• Provides front desk support and greets patients.
• Manages scheduling, referrals and pre-visit workflows.
• Handles patient payments and insurance information.

Responsibilities

• Schedule and reschedule ambulatory patient appointments.
• Answer calls and assist patients and families with problem resolution.
• Coordinate referrals and prior authorizations as needed.
• Maintain patient confidentiality per HIPAA and privacy policies.

Skills

Customer service

Scheduling appointments

Verbal communication

HIPAA confidentiality

Electronic health records

Education

Associate Degree in Secretarial Science/Business

High school diploma

Tools

Epic

MS Office

Patient Gateway

Job description

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to support health care providers in a fast-paced ambulatory setting. You will greet patients, check in/out, schedule appointments, assist with referrals and pre-visit testing, and help with managed care questions while maintaining HIPAA standards.

The role emphasizes accuracy, confidentiality, and strong communication with patients, families, and clinical staff. Proficiency in MS Office and Epic is preferred.