Patient Services Coordinator/UKHC

UK HealthCare; Lexington (KY); On-site; USD 24,000 - 38,000; Full time

Job summary

The University of Kentucky HealthCare in Lexington, KY, is seeking a Patient Services Coordinator for UKHC - Shriners Ophthalmology. You will coordinate patient services including gathering records, referrals, scheduling multiple appointments, scanning, and handling phone inquiries in a fast-paced clinic.

Strong interpersonal skills and healthcare customer service experience are preferred; knowledge of EPIC and medical terminology is a plus.

Qualifications

• High school diploma required.
• 5 years related experience preferred.
• Healthcare/customer service experience preferred.

Responsibilities

• Coordinate patient services including gathering medical records and scanning.
• Coordinate and schedule multiple appointments and referrals to other facilities.
• Answer phone calls and assist patients with inquiries.
• Work effectively within a multidisciplinary team and use medical terminology as needed.

Skills

MS Windows

EPIC

Telephone etiquette

customer service

Education

High School Diploma

Job description

Posting Details

Job Title Patient Services Coordinator/UKHC

Requisition Number RE55041

Working Title Patient Services Coordinator/UKHC - Shriners Ophthalmology

Department Name MG100: Physician Based Clinics

Work Location Lexington, KY

Grade Level 07

Salary Range $17.50-27.31/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 5 yrs

Required License/Registration/Certification None

Physical Requirements Sitting for extended periods of a time.

Shift Monday - Friday, variable hours.

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities MS Windows, EPIC , Telephone etiquette, customer service

Does this position have supervisory responsibilities? No

Preferred Education/Experience Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

09/16/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.