Patient Relations Assistant/UKHC

UK HealthCare; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

UK HealthCare in Lexington, KY is seeking a Patient Relations Assistant to support outpatient nephrology clinic operations. You will greet patients, register them, verify insurance, handle cash, and prepare medical records.

This role emphasizes accurate data entry and respectful communication. You will schedule appointments, collect patient information, and assist with care coordination while maintaining confidentiality and working across multiple systems to improve attendance and patient

Qualifications

• The ideal candidate will have extensive customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations.
• Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Responsibilities

• Greet patients and register in the outpatient clinic.
• Verify insurance, handle cash, and prepare medical records.
• Schedule appointments and communicate information by phone and in person.
• Support efficient patient care and clinic initiatives for improving attendance.

Skills

Customer service

Data entry

Attention to detail

Confidentiality

Multisystem work

Education

HS

Job description

Job Title Patient Relations Assistant/UKHC

Requisition Number RE55697

Working Title Patient Relations Assistant

Department Name M5500: AMB - Internal Medicine

Work Location Lexington, KY

Grade Level 06

Salary Range $16.20-24.82/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 3.5 yrs

Required License/Registration/Certification None

Physical Requirements Requires handling of average-weight objects up to 25 pounds, or standing/walking and sitting for long periods of time.

Shift Monday – Friday, variable hours.

Job Summary The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The Nephrology Clinic seeks and individual to provide front desk registration in the outpatient clinic; primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority.

Skills / Knowledge / Abilities The ideal candidate will have extensive customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No

Preferred Education/Experience 3.5 years experience required. Customer service in a medical setting

Deadline to Apply 09/10/2026

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.