Patient Services Coordinator/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

University of Kentucky is seeking a patient services coordinator to support clinical operations in Lexington. The role involves gathering medical records, scanning documents, coordinating referrals to other facilities, and scheduling multiple appointments.

You will also answer phones and assist patients with inquiries, working closely with a multidisciplinary team. Experience with medical terminology and patient registration is preferred, along with strong interpersonal communication and data

Qualifications

• Customer service experience in healthcare preferred.
• Strong interpersonal communication skills required.
• Medical terminology knowledge/experience preferred.

Responsibilities

• Coordinate patient services including gathering medical records and scanning.
• Make referrals to other healthcare facilities and coordinate scheduling of multiple appointments.
• Answer phone calls and manage inquiries with professionalism.
• Work within a multidisciplinary team and maintain confidentiality while handling data.

Skills

Customer service

Medical terminology

Data entry

Multitasking

Tools

Scheduling systems

EMR/EHR

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods. Repetitive motions.

Shift

Monday - Friday 8:00am - 5:00pm

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.

The person in this position will need to be adapt in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Experience with customer service, patient registration, patient scheduling, medical records, and insurance authorizations.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

Deadline to Apply 09/21/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of paid work experience do you have in a customer service position?
  • None
  • More than 0, through 1 year
  • More than 1 year, through 3 years
  • More than 3 years, through 5 years
  • More than 5 years
• * Please choose the answer that best describes your years of paid, full-time work experience with patient registration systems in a clinical environment.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please indicate your years of full-time, paid employment experience working with insurance precertifications.
  • None
  • More than 0, less than 1 year
  • More than 1 year, less than 2 years
  • More than 2 years, less than 3 years
  • More than 3 years
• * Please choose the answer that best describes your years of paid, full-time computer experience in a healthcare setting with scheduling, obtaining authorizations, and/or electronic medical records.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 2 years
  • More than 2 years, up through 3 years
  • More than 3 years