Customer Access Assistant/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

The University of Kentucky is seeking a MCC Call Agent to answer calls from physicians across the state and beyond, directing calls to the appropriate UK Healthcare clinics and departments. You will help transfer and admit requests, interacting with professionals under tight time constraints and ensuring accuracy and courtesy in every interaction.

This on-site role requires learning hospital programs and terminology, multitasking across multiple computer applications, and delivering high-quality

Qualifications

• Knowledge of medical terminology and outstanding customer service.
• Ability to multitask and work as part of a team with multiple computer applications.
• Typing, attention to detail, and exceptional communication skills.

Job description

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.

Shift

4/10 Hour Shifts; 1:00 pm – 11: 00 pm (some weekends and holidays required). This position is on site only.

Job Summary

Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC . Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services. This position is on site only.

Skills / Knowledge / Abilities

The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Some college and at least three full years of related employment experience.

Deadline to Apply

Deadline to Apply 09/20/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate the amount of experience you have answering multiple phone lines for dispatching purposes.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please explain your work-related experience with multitasking and dealing with multiple interruptions.

  (Open Ended Question)

• * What is your definition of exceptional customer service? Give specific examples of how you have provided exceptional customer service in previous positions.

  (Open Ended Question)

Required Documents Optional Documents

• Resume
• Cover Letter