Staff Support Associate II/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 22,000 - 34,000; Full time

Job summary

The University of Kentucky in Lexington, KY is seeking an administrative support staff member to help process physician orders, maintain patient records, and manage patient information while delivering quality customer care.

This role emphasizes HIPAA compliance, accurate data handling, and courteous service to patients and staff. It requires routine use of office software and the ability to stand or walk as needed, with training provided on privacy rules and departmental procedures.

Qualifications

• Familiarity with HIPAA regulations and protecting PHI.
• Strong customer service and communication skills.
• Proficient with common computer systems and software.

Responsibilities

• Process physician orders and maintain patient records.
• Manage patient information and ensure accurate data entry.
• Provide courteous customer care to patients and staff.

Skills

HIPAA compliance

Customer service

Computer skills

Education

High School / GED

Job description

Department Name H1160:ESH Administrative and Business Services

Work Location

Work Location Lexington, KY

Grade Level 06

Salary Range

Salary Range $16.20-24.82/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

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Required License/Registration/Certification

None

Physical Requirements

Requires handling of average-weight objects up to 50 pounds, or standing/walking for long periods of time.

Shift

Monday – Friday 8am-4:30pm, other days/times as required by department.

Job Summary

To support patient care delivery by processing physician’s order, maintaining patient records, managing patient information and providing customer care.

Skills / Knowledge / Abilities

The employee shall become familiar with HIPAA regulations and do their utmost to protect all protected health information ( PHI ) and other personal or sensitive information within their trust in the course of state business by applying appropriate safeguards and sharing only the information required to deliver agency services. Any personal or sensitive information overheard or seen by the employee will be kept confidential by not sharing it with others, on or off the work-site grounds. Fully participate in all activities regarding the elimination of the use of seclusion and restraints in patient care including educational requirements, competency development Page 6 of 8 activities, and meeting established performance goals and measures. Must have computer competency in approved systems. Must have excellent customer service skills.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

High School/ GED

Deadline to Apply

Deadline to Apply 09/20/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Describe your past use of and proficiency with the Microsoft Office Suite applications. (Open Ended Question)
• * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
  • None
  • Basic
  • Average
  • Proficient
  • Expert
• * Describe how your communication and organizational skills and experiences make you a good fit for this position. (Open Ended Question)
• * Please describe a time when you provided exceptional customer service and include specific details regarding the situation. (Open Ended Question)
• * Please choose the answer that best describes your number of years of paid, full-time employment experience providing administrative support to faculty members.
  • None
  • More than 0, up through 1 year
  • More than 1, up through 2 years
  • More than 2, up through 3 years
  • More than 3 years

Required Documents

Optional Documents

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