Patient Relations Asst/Bilingual/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

University of Kentucky is seeking a front-desk oriented Coordinator for the DMD Dental Clinic. The role focuses on patient registration, scheduling, and financial counseling, with occasional cross-clinic coverage on and off campus.

The successful candidate will serve both English and Spanish speakers, demonstrating strong communication, organization, and customer service skills while maintaining confidentiality and high professional standards.

Qualifications

• Must be fluent in English and Spanish.
• Excellent attention to detail and planning abilities.
• Strong written and verbal communication and ability to protect confidential information.

Responsibilities

• Register patients, schedule appointments, and provide financial counseling.
• Coordinate cross-clinic coverage and support patient relations as needed.
• Serve both English and Spanish speaking patients with professional service.

Skills

Bilingual EN/ES

Attention to detail

Organizational skills

Communication skills

Customer service

Time management

Confidentiality

Job description

Required License/Registration/Certification

Language proficiency proven by high school or college diploma from a Spanish-speaking country or third party proficiency evaluation or test.

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.

Job Summary

This position will provide patient registration, scheduling, and financial counseling to the DMD Dental Clinic and coordinate cross clinic coverage. The successful candidate will, on occasion, provide fill-in and backup coverage for patient relations positions at various levels at other UK Dental Clinics both on and off campus.

This position will provide services to English and Spanish speakers, fluency in written and verbal communication in both English and Spanish are required.

Skills / Knowledge / Abilities

The ideal candidate will be fluent in both English and Spanish languages; have excellent attention to detail; exceptional planning and organizational skills; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and patients from various backgrounds.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Verbal Fluency in Spanish is highly preferred.

Deadline to Apply

Deadline to Apply 09/16/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you meet the language proficiency requirement by having a high school or college diploma from a Spanish-speaking country OR by providing documentation of Spanish proficiency through a third-party language proficiency evaluation or test?
  • Yes
  • No
• * Please indicate your paid employment experience working in a medical or dental office.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years, up through 10 years
  • More than 10 years
• * How many providers have you worked for at one time in a dental/medical officer?
  • None
  • 1
  • 2
  • 3-4
  • 5-10
  • 11+
• * Please describe a time when you had an angry, frustrated patient and how you approached and resolved the patient's issue.

  (Open Ended Question)

• * Please describe how you would handle a patient who arrives 20 minutes late for an appointment.

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter