Patient Experience Concierge & Front Desk Coordinator

Duly Health and Care; Elmhurst (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Patient Service Representative for Elmhurst to deliver courteous front-desk support, manage check-in/out, and coordinate scheduling and referrals. You will use EPIC to update records, verify insurance, prepare forms, and respond to patient inquiries with professionalism.

The role emphasizes accuracy, HIPAA compliance, and teamwork within a physician-led network. Shift hours mirror clinic operations, with occasional travel to nearby sites as needed.

Qualifications

• High School diploma or equivalent required
• Minimum 1 year of experience in a medical office or clinical setting preferred
• Prior experience in a receptionist or front desk role strongly preferred

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conducts lobby checks to maintain cleanliness and patient comfort.
• Coordinates provider schedules to optimize availability and reduce wait times.
• Uses EPIC and other systems to update demographics, verify insurance, generate forms, respond to emails, and document information.
• Collects copayments and receipts; reconciles daily transactions.
• Answers a multi-line phone system; routes inquiries and schedules appointments.
• Communicates information about Duly clinical personnel to patients and others.
• Schedules follow-up and in-house referrals to connect patients with appropriate services.
• Participates in daily/weekly team huddles to share updates and ideas.
• Monitors dashboards for Scheduling & Access, Workflow, and Satisfaction metrics; escalates issues and suggests improvements.

Skills

Excellent customer service

Strong verbal and written沟

Detail-oriented

Organizational skills

Discretion with sensitive information

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office Suite

Job description

Duly Health and Care is seeking a Patient Service Representative for Elmhurst to deliver courteous front-desk support, manage check-in/out, and coordinate scheduling and referrals. You will use EPIC to update records, verify insurance, prepare forms, and respond to patient inquiries with professionalism.

The role emphasizes accuracy, HIPAA compliance, and teamwork within a physician-led network. Shift hours mirror clinic operations, with occasional travel to nearby sites as needed.