Patient Services Coordinator – Outpatient Clinic

OU Medical Center; Edmond (OK); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Equal opportunity employer

Job summary

OU Health in Edmond is seeking a Patient Services Representative at Edmond Pulmonology Clinic to coordinate outpatient schedules and provide clerical support for the clinic’s daily operations.

Role may be filled at Level 1 or Level 2 depending on experience, with responsibilities including patient check-in, verification, billing, and EMR data entry. The position emphasizes patient-centered service and efficient clinic workflow.

Qualifications

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

Skills

Verbal & written comms

Customer service

Team collaboration

MS Office

Hospital policies

Typing / Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OU Health in Edmond is seeking a Patient Services Representative at Edmond Pulmonology Clinic to coordinate outpatient schedules and provide clerical support for the clinic’s daily operations.

Role may be filled at Level 1 or Level 2 depending on experience, with responsibilities including patient check-in, verification, billing, and EMR data entry. The position emphasizes patient-centered service and efficient clinic workflow.