Patient Access & Solutions Specialist

United Community & Family Services, Inc.; Norwich, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance merit increases

Gain share program

Local & online discounts

401(k) plan + employer contributions

Medical/dental/vision insurance

Paid time off

Job summary

United Community & Family Services, Inc. seeks a Patient Solution Specialist to provide courteous customer service to callers, clients, patients, and visitors. You will handle incoming calls, conduct initial intakes, and share information about UCFS services, helping families access care.

The role requires strong communication, EHR experience (EPIC preferred), and the ability to work both independently and in a team. This is a full-time position based in Eastern CT with competitive benefits.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Skills

EPIC

Outlook

Teams

Excel

Communication

Teamwork

Time management

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

United Community & Family Services, Inc. seeks a Patient Solution Specialist to provide courteous customer service to callers, clients, patients, and visitors. You will handle incoming calls, conduct initial intakes, and share information about UCFS services, helping families access care.

The role requires strong communication, EHR experience (EPIC preferred), and the ability to work both independently and in a team. This is a full-time position based in Eastern CT with competitive benefits.