Patient Services Coordinator — Medical Front Desk & Scheduling

UCLA Health; Los Angeles (CA); On-site; USD 66,000 - 95,000; Full time

Job summary

UCLA Health is seeking a Patient Services Representative for the Connie Frank Kidney Transplant Center in Los Angeles. You will be the first point of contact, handling front-desk duties and essential administrative tasks to support patient care.

Under supervision of the Clinic Manager, you will register patients, verify demographics, manage scheduling and billing, and coordinate with clinical staff to ensure a smooth patient experience.

Qualifications

• Experience with hospital admissions/registration procedures.
• Knowledge of third-party insurances and authorizations for treatment.
• Experience with UCLA Care Connect EHR.
• Proficient in Microsoft Word and basic database use.
• Bilingual English/Spanish communication.

Responsibilities

• Greet and register new patients and assess insurance pre-certification requirements.
• Input and update patient demographics and insurance in CareConnect.
• Prepare billing forms and medical record documentation for patient visits.
• Schedule appointments and manage patient check-out, including authorizations for diagnostic studies and follow-up visits.
• Process payments and daily deposits.
• Collaborate with clinical and administrative teams to ensure smooth clinic operations.
• Provide after-visit summaries and guide patients on MyChart access.
• Respond to patient inquiries promptly and professionally.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Bilingual English/Spanish

Education

Experience in medical setting

Tools

UCLA EHR Care Connect

Microsoft Word

Access database systems

Job description

UCLA Health is seeking a Patient Services Representative for the Connie Frank Kidney Transplant Center in Los Angeles. You will be the first point of contact, handling front-desk duties and essential administrative tasks to support patient care.

Under supervision of the Clinic Manager, you will register patients, verify demographics, manage scheduling and billing, and coordinate with clinical staff to ensure a smooth patient experience.