Admin Specialist - Connie Frank Kidney Transplant Center

UCLA Health; Los Angeles (CA); Sur place; USD 48 000 - 73 000; Plein temps

Résumé du poste

UCLA Health in Los Angeles is seeking a Clinic Administrative Assistant to support the Connie Frank Kidney Transplant Center. You will handle patient scheduling, insurance verifications, and financial counseling, ensuring smooth admissions and registrations.

The role requires strong communication, bilingual English/Spanish skills, and the ability to maintain confidentiality in a busy medical environment.

Qualifications

• Knowledge of medical terminology to communicate with physicians, nurses and healthcare staff.
• Recent patient registration and appointment scheduling experience.
• Knowledge of third party insurances and government programs for authorizations.
• Experience working in a medical setting.
• Ability to communicate clearly with patients, faculty and staff.

Responsabilités

• Schedule patient appointments and procedures.
• Obtain insurance benefits verification and authorizations for surgeries and tests.
• Inform patients of financial responsibility prior to appointments.
• Answer and manage high volume of phone calls.
• Coordinate scheduling for appointments, tests, and procedures including transplant evaluations.
• Provide cross-coverage for other clinic staff as needed.
• Assist with administrative duties like photocopying, faxing, sorting mail, and special projects.

Connaissances

Medical terminology

Appointment scheduling

Insurance verification

Phone etiquette

Bilingual English/Spanish

Confidentiality

Outils

UCLA EHR Care Connect

Description du poste

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Work Schedule

Monday-Friday 8:30am-5:30pm

Posted Date

10/13/2026

Salary Range: $35.28 - 53.48 Hourly

Employment Type

Duration

Indefinite

Job #

33455

Primary Duties and Responsibilities

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In this role you will provide patient and general administrative support for the Connie Frank Kidney Transplant Center.Major functions include, but are not limited to:

• Schedule patient appointments and procedures
• Obtain insurance benefits verification and authorizations for surgeries and ancillary tests/procedures
• Inform patients of financial responsibility prior to appointments
• Answer and manage high volume of telephone calls
• Serve as a resource to internal and external callers
• Coordinate scheduling for appointments, tests, and procedures, including those for transplant evaluations and other medical consultations
• Provide cross-coverage for other clinic staff as needed
• Assist with administrative duties, including photocopying, faxing, sorting mail, and handling special projects assigned by the manager

Salary Range: $35.28-53.48/hourly

Job Qualifications

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Required:

• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
• Detailed knowledge of hospital admissions/registration procedures
• Recent patient registration and appointment scheduling experience
• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
• Experience working in a medical setting
• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to use diplomacy and respect confidentiality in sensitive situations
• Skill in following through on assignments to completion
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
• Oral and written communication skills to convey information clearly to patients, faculty and staff
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University systems
• Experience with UCLA EHR (Care Connect)
• English/Spanish bilingual oral communications skills to conduct admission/registration interviews

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.