Patient Services Coordinator (Medical Front Desk)

Clinical Associates; Reisterstown (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Job summary

Clinical Associates in Reisterstown, MD is seeking a friendly medical receptionist to be the first point of contact for patients, answering calls, scheduling appointments, and guiding visitors.

You will document messages in the EMR, verify insurance, collect co-pays, and support front desk workflows. This role requires attention to detail and strong customer service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• Medical office experience is required.
• Call center experience is preferred.
• Excellent patient care and customer service skills.

Responsibilities

• Answer incoming phone calls and assist patients in person with a professional, supportive experience.
• Schedule appointments and document messages in the EMR system.
• Verify insurance/resolve eligibility before scheduled appointments.
• Collect co-pays, deductibles, and account balances; maintain front desk operations.

Job description

Clinical Associates in Reisterstown, MD is seeking a friendly medical receptionist to be the first point of contact for patients, answering calls, scheduling appointments, and guiding visitors.

You will document messages in the EMR, verify insurance, collect co-pays, and support front desk workflows. This role requires attention to detail and strong customer service in a fast-paced healthcare setting.